Return Policy
Thank you for choosing Into The Moon! We want to ensure that you are completely satisfied with your banana muffin purchase. Please read our return policy carefully to understand your options.
Returns
We accept returns on banana muffin orders under the following conditions:
Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 24 hours of receiving your order. We will gladly replace the item or provide a refund, as appropriate.
Incorrect Orders: In the event that you receive the wrong banana muffin flavor or quantity, please notify us within [number of days, e.g., 5 days] of receiving your order. We will arrange for the correct items to be sent to you.
Refunds
Refunds will be processed within 7 days of receiving the returned items. Please note that shipping and handling fees are non-refundable.
How to Initiate a Return
To initiate a return, please follow these steps:
-
Contact our customer service team at intothemoon210@gmail.com or 010-4152415 (Whatsapp) to inform us of the issue.
-
Provide your order number, a brief description of the problem, and, if possible, attach a photo showing the issue.
-
Wait for our customer service team to provide you with further instructions on returning the item.
Exchanges
We are happy to exchange damaged, defective, or incorrect items. If you need to exchange a product, please follow the return process outlined above, and we will promptly send you a replacement.
Contact Us
If you have any questions or concerns about our return policy, please contact our customer service team at intothemoon210@gmail.com